Returns & Exchanges
At The Freeze Pipe, we stand behind the quality of our glassware and want to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive an RMA authorization.
Clean and Inspect
Ensure your product is completely unused and free of any residue; for safety and legal reasons, we cannot accept returns on items that have been used.
Secure Packaging
Carefully pack your items in the original box with all protective foam inserts to prevent breakage during the return transit.
Ship and Refund
Affix the provided shipping label and drop the package at the designated carrier; once inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing